Humans love to tell us how we are doing. We are looking for a hero to work directly with users and internal teams to sort incoming support tickets. Important things like how will the user feedback on Istanbul's dolmus help on our new departures page. Or how to tell the team about a new transit mode in Paris that requires a bit of redesign.
You will hustle and implement strategies to scale customer support while improving our the knowledge of the cities, quickly iterating on users' needs. You will bring the word on the street to humans and gobots on different Citymapper teams, especially the product & design leads. It's on you to make sure messages come through the right channel at the right time.
2-3 years of experience with customer support automation & metrics
Experience managing CRM and user feedback systems
Familiarity with tech products
Ability to clearly communicate complex ideas
Fluency in other languages is a plus
Competitive pay, equity / stock options, and various startup perks like food, travel and hoodies.